The Sr. Manager of Customer Success will be responsible for developing and maintaining a portfolio of Customer Success (CS) accounts and developing a team of Customer Success Executives (CSEs), Platform Architects (PAs) and Customer Success Managers (CSMs) across ServiceNow’s Customer Success Clients. The overriding objective for the Sr. Manager will be to drive Customer Outcomes at these managed accounts leading to client’s product adoption, renewals, and expansion of ServiceNow offerings with the account.
Job listings
The National Account Manager (NAM) plays a critical role in advancing our growth strategy within the life sciences consulting industry. This role is responsible for both new client acquisition and strategic expansion of existing accounts, with a focus on building long-term partnerships across large pharmaceutical and biotech organizations. As a key member of our Commercial team, the NAM will work cross-functionally with technical subject matter experts and delivery teams to co-develop high-impact, science-based solutions across Regulatory, CMC, Quality, and Clinical domains.
Responsible for coaching and developing a high-performing team of account managers who manage client relationships, focusing on long-term success, retention, and expansion. This Director acts as a strategic leader, guiding account managers while remaining deeply knowledgeable about key client accounts and extending relationships. The role combines high-impact leadership with consultative sales influence, data-driven decision-making, and a growth mindset to drive measurable outcomes.
$900–$1,100
USD/year
The Account Manager will be responsible for maintaining strong relationships with clients, facilitating internal communication across teams, and ensuring smooth operations via CRM and communication tools. The ideal candidate is a proactive communicator, tech-savvy, and experienced in client-facing roles.